Frequently Asked Questions
How long does shipping take?
Each Voutore piece is prepared with care and shipped within 3–5 business days. Once your order is on its way, you’ll receive tracking details to follow its journey to your door.
How do I return or exchange an item?
Returns and exchanges are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
To begin, simply email info@voutore.com with your order number, the item(s) you'd like to return or exchange, and an optional reason. We’ll take care of the rest.
Do you offer international shipping?
Currently, Voutore ships within [insert your shipping regions/countries]. International options may expand soon—join our newsletter to stay in the know.
What if I received the wrong item or it arrived damaged?
We’re so sorry for the inconvenience. Please contact info@voutore.com with your order number and a photo of the item. We'll make it right—quickly and gracefully.
Do you restock sold-out items?
Some Voutore pieces are limited editions, while others may return. Sign up for restock alerts or follow us on Instagram for updates on new and returning styles.
How do I find my size?
Our size guide is available on every product page. If you need help, feel free to reach out—we're always happy to assist in finding your perfect fit.
Privacy Policy
Effective Date: October 19, 2025
At Sovellé, your privacy is a priority. This policy explains how we collect, use, and protect your personal information when you shop with us or visit our website.
Information We Collect
When you browse or purchase from Voutore, we may collect:
Your name, email, shipping and billing address
Payment information (processed securely through third-party services)
Order history and preferences
Your IP address and browsing behavior on our site
How We Use Your Information
Your information is used to:
Fulfill and ship your orders
Provide customer support
Send you order updates and exclusive offers (only if you’ve opted in)
Improve your shopping experience
Sharing Your Information
Your data is never sold. It may be shared only with trusted service providers (like payment processors and shipping carriers) strictly for order fulfillment and site functionality.
Data Security
We use industry-standard encryption and security practices to keep your information safe.
Your Rights
You may request to access, update, or delete your personal data at any time. You can also opt out of marketing communications by clicking “unsubscribe” in any email or contacting us directly.
Policy Updates
This privacy policy may be updated as needed to reflect changes to our services or legal requirements. Please review it occasionally to stay informed.
Need a little guidance? We’re here.
For all inquiries, including:
– Orders & tracking
– Returns & exchanges
– Sizing assistance
– Product questions
– Collaborations or press
Email us or use the template below:
We aim to respond within 24–48 business hours, Monday through Friday.
Reach out anytime—we’re here with a soft touch and a swift reply.
